Refund policy
Returns, Exchanges & Refunds
We want your order to arrive correctly and in good condition. If you experience a problem with your order, please contact us. We will review the case in accordance with the applicable laws and regulations of the State of Kuwait and Wafar's policies.
Cases that may qualify for a return or exchange include:
- Receiving an item different from the item ordered.
- A product arriving damaged.
- A manufacturing defect that is not related to the product's expiration date or the nature of the deal.
Products Related to Expiration Dates
Because Wafar specializes in offering deals on products with a short remaining shelf life, customers should review the expiration or Best Before date shown on the product page before placing an order.
A discounted price does not mean that a product is unsafe or non-compliant.
In all cases, return and exchange requests will be handled in accordance with the Kuwaiti Consumer Protection Law and applicable regulations and decisions.
Important: A product expiring after delivery does not automatically qualify for a return if its expiration date was clearly disclosed before purchase and the product was valid at the time of delivery, subject to the consumer rights provided by applicable law.
Customer Responsibilities
Customers are responsible for:
- Reviewing product information before placing an order.
- Checking the expiration or Best Before date.
- Storing products according to the manufacturer's instructions.
- Using or consuming products before their expiration date, where applicable.
