Terms of service

Terms & Conditions

Last Updated: September 2026

Welcome to Wafar 💛

Wafar is an online store offering discounted food and consumer products, including products that may be close to their expiration date or Best Before date.

By using the Wafar website or placing an order, you agree to these Terms & Conditions.

1. About Wafar

Wafar is an online store operated by W1 Foodstuff Company W.L.L., a company registered and operating under the laws of the State of Kuwait.

We offer selected products at discounted prices. Some products may have a short remaining shelf life. Relevant expiration or Best Before information is provided on the product page before you complete your order.

2. Who Can Place an Order?

Customers must be 18 years or older to place an order.

When placing an order, you confirm that the information you provide is accurate and complete, especially your contact and delivery information.

3. Important: Expiration & Best Before Dates

Some Wafar deals are discounted because the product:

  • Is approaching its expiration date, or

  • Is approaching its Best Before date.

Please always review the product information and the expiration or Best Before date shown on the product page before placing your order.

What is the difference?

Expiration Date:
The date after which a product should not be used or consumed according to the nature of the product, the manufacturer's instructions, and applicable regulations.

Best Before:
Generally indicates the period during which the product is expected to maintain its best quality, according to the manufacturer's guidance.

Discounted prices at Wafar may reflect the nature of these deals and the product's shorter remaining shelf life.

4. Product Safety

We take care to offer and sell products in accordance with the applicable requirements and regulations of the State of Kuwait.

Products that are legally prohibited from being sold after their expiration date will not be offered for sale.

After delivery, the customer is responsible for storing the products properly and following the manufacturer's storage instructions.

5. Prices & Payment

All prices displayed on Wafar are the prices applicable at the time the order is placed.

The product price and any applicable discount will be displayed before the order is completed.

Payment can be made using the payment methods available on the website.

6. Delivery

Orders are delivered during the delivery times shown on the website.

Evening delivery: 6:00 PM – 11:00 PM.

If an order is placed during or after the delivery period, it may be delivered the following day, depending on the order time and delivery schedule.

If a product arrives damaged, please contact us as soon as possible after receiving your order and provide details of the issue and photos when necessary so we can assist you.

7. Returns, Exchanges & Refunds

We want your order to arrive correctly and in good condition. If you experience a problem with your order, please contact us. We will review the case in accordance with the applicable laws and regulations of the State of Kuwait and Wafar's policies.

Cases that may qualify for a return or exchange include:

  • Receiving an item different from the item ordered.

  • A product arriving damaged.

  • A manufacturing defect that is not related to the product's expiration date or the nature of the deal.

Products Related to Expiration Dates

Because Wafar specializes in offering deals on products with a short remaining shelf life, customers should review the expiration or Best Before date shown on the product page before placing an order.

A discounted price does not mean that a product is unsafe or non-compliant.

In all cases, return and exchange requests will be handled in accordance with the Kuwaiti Consumer Protection Law and applicable regulations and decisions.

Important: A product expiring after delivery does not automatically qualify for a return if its expiration date was clearly disclosed before purchase and the product was valid at the time of delivery, subject to the consumer rights provided by applicable law.

8. Customer Responsibilities

Customers are responsible for:

  • Reviewing product information before placing an order.

  • Checking the expiration or Best Before date.

  • Storing products according to the manufacturer's instructions.

  • Using or consuming products before their expiration date, where applicable.

9. Food Products

For food products, customers must follow the storage and usage instructions provided on the product.

After receiving the order, products that require refrigeration or freezing must be stored under the appropriate conditions and should not be left outside the recommended temperature range.

10. Accounts & Orders

Wafar may take appropriate action in cases involving:

  • Unlawful use of the website.

  • Fraudulent activity or attempted fraud.

  • Repeated misuse of the return or refund policy.

  • Violation of these Terms & Conditions.

Depending on the circumstances and applicable laws, this may include cancelling an order or restricting or suspending an account.

11. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes to Wafar's services or applicable regulations.

The updated version will be published on this page together with the Last Updated date.

12. Governing Law

These Terms & Conditions are governed by the laws and regulations of the State of Kuwait.

13. Contact Us

If you have any questions about a product, order, return, exchange, or refund, please contact the Wafar team through the contact channels available on our website.

Wafar... We Save It for You 💛